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Covid 19 Mortgage Repayment Skip

How to apply guide

Covonavirus mortgage holiday

A how to apply guide, if you need to apply of a mortgage repayment skip due to Covid 19. This guide is correct as of 11am 24/03/2020.

All lenders have now said they will be offering up to a 3 months repayment skip to people where their income has be reduced or have lost their job due to Covid 19.

Please be aware that this is not a blanket skip for everybody and that proof will be required to show your income have been affected. 

We have listed the lenders below and have outlined how each lender wants you to interact with them to apply for the repayment skip.

Some lenders have an online form & some want to call them.

We have also listed some of the Mortgage servicing companies in this how to guide.

Due to the sheer volume of people affected please expect delays in getting through to your lenders and them coming back to you. We all know people are stressed out but please be kind to the people you speak with in the banks, these guys are work flat out and are under big pressure and may be as stressed as you are. 

Haven Mortgages

Haven have now confirmed that mortgage customers who wish to apply for either a three month Moratorium or three months Interest Only can do so via our website
For customers who may be concerned that a moratorium or interest only will not be sufficient or already have an arrangement in place they should contact our Arrears Support Unit by calling 1850 654 329 or +353 1 665 8082.
Their website has been updated with this information also.


Want people to fill out an online form
For more info:

Bank Of Ireland:

Want people to fill out an online form:
For more


Currently want you to call them 1850 93 02 35

Permanent TSB

Currently: Want you to call them 1890 664 433 or +353 21 6013801 (Monday to Friday 9am to 5.30pm excluding bank holidays)
for more: or go in branch to discuss
Latest statement:

Finance Ireland

Currently; Want you to call them to discuss 1890 995 998
For more:


Want to complete a form and email it to The form can be downloaded from
You can also call them on 1890 543 542


Want you to complete this online form;
You can also call them on 1850 330 044
Latest Statement ;

Ulster Bank

Want you to call them: 1800 435 763 or 01 709 2118 or you can
Request a call back;
Latest Statement:

Mortgage Servicing Company’s

Start Mortgages

As of this morning 10:45am 24/03/2020 Start have not released their options on this. I spoke with them and they are wanting on direction from their powers above.
My suggestions is that, continue to make payments if you can,  if payment can’t be made Start will have to work with that. Their customer service number is 01 209 6300. Impossible to get through to them though.

Pepper Mortgages

As of this morning 11:20am 24/03/2020  Pepper say they want to call their customer service team on 1890 551 504 who will then forward your information to their special resolutions team who will call you back. They are taking a case by case bases,


Hopefully this helps, if you have any questions or need help give us a call.   Call us today 074 910 3938    Email us



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